Frequently Asked Questions

Pro Acoustics provides a comprehensive range of commercial audio and professional sound solutions, as well as video, communication systems, video equipment, lighting solutions, home audio, and studio recording products from leading manufacturers. Our product offering includes speakers, amplifiers, microphones, mixers, wireless microphone systems, conference and discussion systems, assisted listening systems, sound masking solutions, paging and public address systems, portable PA systems, complete sound systems, and customized audio solutions designed for specific applications.

We design and supply solutions for various environments, such as businesses, office spaces, retail stores, restaurants, hospitality venues, schools, universities, classrooms, healthcare facilities, government buildings, warehouses, houses of worship, gymnasiums, stadiums, and other professional and commercial. Whether you need background music, paging and announcements, speech reinforcement, or sound masking, our team is here to help you identify the right solution for your project and budget.

Yes. Pro Acoustics is a factory-authorized dealer for all of the brands we sell, ensuring customers receive genuine products sourced directly through authorized distribution channels and backed by full manufacturer warranties.

As an authorized dealer, we maintain strong relationships with leading audio manufacturers, allowing us to provide expert recommendations and ongoing support.

Pro Acoustics combines expert guidance, audio products from world-class brands, competitive pricing, and lifetime technical support to help organizations find the right audio solution.

With more than 100 years of collective audio experience, our team works directly with you to design a system that meets your specific application, budget, and needs. Every project is supported by a dedicated sales engineer who can assist with product selection, system design, quoting, and ongoing support before and long after your purchase.

Pure Resonance Audio is the commercial audio manufacturer brand owned and operated by Pro Acoustics. Drawing on decades of experience designing and supplying commercial sound systems, Pro Acoustics developed the Pure Resonance Audio product line to provide affordable, reliable, high-performance audio solutions. Through Pure Resonance Audio, Pro Acoustics offers a growing selection of speakers, amplifiers, microphones, sound masking products, and complete audio solutions designed specifically for professional and commercial environments.

Absolutely. Our experienced sales engineers can help design a complete audio solution based on your facility, application, coverage requirements, and budget.

Our team can review your requirements and recommend the most compatible products or complete solutions.

Yes. Our sales engineers can review your floor plans, room dimensions, coverage requirements, and application needs to recommend the appropriate number and placement of speakers.

Yes. We regularly assist with multi-zone commercial audio systems, campus-wide paging systems, stadium sound systems, multi-location distributed audio systems, conference facilities, and other large-scale projects.

Yes. We can evaluate your current equipment and recommend upgrades, replacements, or expansion options to improve performance, reliability, and coverage.

Yes. We offer pre-configured complete sound system packages as well as customized solutions tailored to your specific needs.

Absolutely. Our team can recommend solutions that align with your performance requirements while helping you stay within budget. However, budget constraints may affect the available brands, features, and system options.

Yes. Our sales engineers can recommend suitable replacement products or alternative solutions if a product has been discontinued or is no longer available.

Many products are stocked in our warehouse or by the manufacturer. Product availability varies by brand and item. If you need equipment by a specific deadline, please contact our team before ordering to verify availability and delivery timelines.

Yes. We offer a wide range of replacement parts, accessories, microphones, mounting hardware, batteries, power supplies, and other audio system components. Contact our team if you need help identifying the correct replacement part.

Yes. Many products can be purchased directly online, while more complex products or customized projects require a quote from our sales team.

Yes. Our experienced Sales Engineers are ready to help you find the best solution tailored to your application, budget, and needs. You can call us at (888) 256-4112, email sales@proacoustics.com

Once a quote has been provided, you may complete your purchase via your dedicated sales engineer or, when available, on the website.

Unless otherwise noted, quotes are typically valid for 30 days. However, pricing and availability are subject to change based on manufacturer updates and market conditions.

Yes. Your dedicated sales engineer can update quantities, products, shipping information, or other project details before your order is placed. You will also have the opportunity to update shipping and billing information during checkout.

Yes. Your order confirmation will be emailed to you. Please adjust your spam settings to accept emails from proacoustics.com. If you do not receive your confirmation, call us toll-free at (888) 256-4112 and have your order number available so we can assist you.

Pro Acoustics processes all orders and shipments as promptly as possible. Most orders require 1–2 business days for processing before shipping. Some orders may be subject to manufacturer processing times and availability, which are beyond our control. Special-order products and customized quotes may require additional processing time.

After placing your order, you will receive an email confirmation, followed by a shipping confirmation with tracking information once your order ships.

If you have an account, you can check your order status at any time by signing in and visiting the My Orders section.

Yes. Volume discounts, educational pricing, government pricing, and military pricing may be available on qualifying purchases.

Yes. We offer programs for contractors, integrators, and dealers that include discounted pricing on select products and brands. You can start the process by contacting our sales team or completing the application here.

Yes. Public schools, government agencies, and other qualified organizations may purchase using purchase orders.

We accept major credit cards, including American Express, Visa, MasterCard, and Discover®, as well as debit cards bearing the Visa or MasterCard logo.

We also accept bank wire transfers, cashier's checks, certified checks, personal checks (subject to verification, which may delay fulfillment), and postal money orders.

We do not accept C.O.D. orders.

Yes. We ship products nationwide.

Most orders are shipped within the United States. If you are located outside the U.S., please visit International Ordering.

Delivery times vary based on product availability, manufacturer lead times, and your chosen shipping method. Our team can provide estimated delivery dates during the quoting or ordering process.

Yes. Expedited shipping options may be available at the time of purchase, depending on the products and destination.

Yes. Tracking information is typically provided via email once your order has shipped.

Complete sound system orders may be split into multiple shipments, in which case you may receive multiple tracking numbers for a single line item.

While Pro Acoustics does not provide installation services directly, we are happy to assist with system design and answer questions throughout the installation process. In most cases, we recommend working with a qualified installer in your area.

Many systems can be installed by experienced facility staff, IT directors, contractors, or electricians. We can help determine the best approach for your project.

Yes. We offer lifetime technical support for all products and systems we sell, provided there is proof of purchase. Whether you need assistance with setup, configuration, troubleshooting, system expansion, or general product questions, our knowledgeable team is available to help.

Our commitment to customer support extends beyond the initial purchase, helping ensure you get the most from your audio investment.

Submit a support request here

Yes. Our team can often assist with troubleshooting and recommendations for upgrades, repairs, or replacement equipment. If, for some reason, we can not assist with a specific product, we can point you in the right direction, usually down to the exact phone number to call.

No. You may check out as a guest or create an account for easier order tracking, quote management, return requests, and access to your order history.

No. You may request a quote without creating or signing into an account. However, creating an account allows you to access future quotes. Quotes submitted before an account is created will not be linked to your account.

Yes. When logged into your account, you can create wish lists or shopping lists and save products for future reference.

Most products purchased through Pro Acoustics include a manufacturer's warranty, although warranty coverage varies by brand and product.

Please contact customerservice@proacoustics.com immediately. We will work with you and the shipping carrier to resolve any shipping damage issues as quickly as possible.

Many products are eligible for return within the applicable return period, subject to manufacturer policies and product condition. Some custom or special-order items may not be returnable. Please review our complete return policy.

You can contact Pro Acoustics by phone at (888) 256-4112 and follow the prompts, through any of the contact forms available on our website, or by emailing the appropriate department below:

Sales & Product Recommendations
sales@proacoustics.com

Order Questions & Customer Service
customerservice@proacoustics.com

Billing & Payment Questions
accountspayable@proacoustics.com

Technical Support
support@proacoustics.com

Website Issues & Marketing Inquiries
marketing@proacoustics.com

Pro Acoustics is available Monday through Friday from 8:00 AM to 5:00 PM Central Time to answer questions, provide quotes, assist with orders, and offer technical support.

Our after-hours answering service and chat are available outside normal business hours. Messages received after hours will be responded to promptly on the next business day.